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April 2024

Feedback from our Customers

We are thrilled to share some feedback from our customers on their experiences with BRANDTECH products. Out of the 55 respondents to our recent survey, we are proud to report:

Net Promoter Score (NPS) measures the willingness of customers to recommend a company’s products or services to others. BRANDTECH achieved best in class ranking, signifying strong customer loyalty and positive word-of-mouth referrals.

Customer Satisfaction (CSAT) BRANDTECH scored in the "excellent" range, reflecting high levels of customer satisfaction with interactions and/or purchases.

Here is what some of our customers have to say:

Transferpette® S Multichannel Pipette: "I love how lightweight the multichannel is, without sacrificing accuracy. It is a lot less strain on my hands when running through some of my longer experiments. What I have witnessed with other brands is the tendency of the tips to fall off (even with their own recommended tips) and I never experience that with my BRAND® multi." - Scientist at Large Pharmaceutical Company

HandyStep® Touch Repeating Pipette: "It is easy to use and reliable. It gives us more time to work on thought intensive issues." - University Scientist

VACUU∙PURE® Dry Screw Vacuum Pump: "This is a new system and technology. It works very well for us." - Organic Synthesis Laboratory Scientist

Your feedback is important to us, share your experiences with BRANDTECH products by taking our survey and receive a FREE t-shirt.

5 Questions to ask When Purchasing a Lab Vacuum Pump

There are so many uses for vacuum pumps and systems in a laboratory and so many types of labs that use vacuum. Knowing what pump will be most effective for your application can be a challenge. BRANDTECH collaborated with Lab Compare on an overview of the 5 most important questions to ask when purchasing a lab vacuum pump.

GO NOW

NEW Pipette Calibration Service!

BRANDTECH is excited to announce a new service tailored to meet the critical needs of Quality Control, ISO Accredited, and GLP/GMP Laboratories. Now available - the same reliable and accurate BRAND® Transferpette® S Pipettes with ISO 8655 Calibration Certificates!

Each pipette undergoes rigorous calibration by our trusted ISO 17025 accredited partner, Transcat Pipettes, immediately before shipment. This meticulous process ensures that the pipettes are ready to use upon arrival and maximizes the working time before recalibration is required.

LEARN MORE from your BRANDTECH Sales rep, or go to www.brandtech.com for details on these pipettes.

Sales Highlight

Nancy Nardone, Channel Development Manager, has been with BRANDTECH for 11 years.  From technical customer service to orchestrating dealer relationships, Nancy's journey embodies growth and versatility. Residing in Westbrook, she embraces the outdoors and can be seen enjoying a nice day by hiking with her dog, Olive. Nancy thrives on working with a wide diversity of distributors, providing support tailored to their individual needs. Her current role mirrors her customer service roots, but with a dealer-focused approach, making her an invaluable asset to the BRANDTECH family.

Upcoming Events:

Tradeline University Facilities (San Diego, CA) - 5/6 – 5/7

Lab Design Conference (Phoenix, AZ) – 5/20 – 5/21

BRANDTECH Scientific is the US and Canadian division of the Brand Group representing: 

888-522-2726 | info@brandtech.com | brandtech.com

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